Yes, it is completely safe to shop using your credit or debit card online , or using the EFT payment facility. All payment methods are PCI-DSS Level 1 Compliant which means they have gone through rigorous testing and certification to ensure information is not prone to attacks or theft.

Currently VitaGene accepts credit and debit cards, or EFT payments.

Yes, we deliver almost anywhere in South Africa using various courier companies. Delivery is straight to your door and is trackable, safe and efficient. Delivery prices vary according to area, for instance very remote areas may be slightly more expensive than city areas. You can expect your order in 3 to 5 working days from day of dispatch. A list of areas and corresponding delivery prices is available upon checkout.

Currently VitaGene only delivers within South Africa.

Please see the "Shipping and Delivery" link on the bottom of the website.

You will need to register on the website. Then select the products that you wish to purchase. These will accumulate in your shopping cart. Once you are ready to make your purchase, click on "Check Out" and follow the instructions on screen to proceed with delivery instructions and payment.

VitaGene is open 24/7. However orders will only be dispatched within working hours, Monday to Friday.

Your purchases will be delivered via courier to your stated delivery address. Deliveries take place during working hours from Monday to Friday, except on Public Holidays. f you are going to be at work during this time, we will happily deliver to your work address, just remember to select that as your delivery address. If there is no one home when delivery takes place the courier company will phone you to make alternative arrangements.

Once your order has been dispatched, we will send you an email containing the information you require to track your order.

We take care in wrapping our products in protective materials to reduce the chance of damage. However, if this does occur, please contact our support team at support@vitagene.co.za and we will address the issue urgently.

Please see the policy on refunds and returns elsewhere on the website.

We certainly understand how important these product are for your health! If this occurs, please contact us urgently on support@vitagene.co.za and we will make sure your products arrive as quickly as possible!

There is no minimum order amount. However we do want you to receive the most value you can - so please bear in mind that courier fees work according to weight bands. Up to 2kg will cost the same amount, so its best to maximise your order size to reduce your overall cost.