Although we try our best to get your order delivered to you as quickly as possible, orders can take from 2-5 working days for economy deliveries depending on the destination. Orders placed on weekends and public holidays will be attended to on the first business day thereafter. You will receive your tracking number via email once the order has been dispatched. We deliver between 8AM and 5:00PM Monday to Friday (excluding public holidays). Kindly check we have the correct address and ensure you are either at home during delivery hours or that you use your work address. Please track your delivery online with the link provided and contact the courier company or VitaGene immediately should you be concerned. Deliveries don't always go to plan!

We deliver to all customers in South Africa.

Please note:

We strive to ensure the stock levels are 100% accurate, however this may not always be possible. Should it happen that any product is out of stock, we will either offer you an equivalent product, notify you how long it will take for new stock to arrive, or provide you with a full refund.

Pargo Click and Collect:

Order your supplements and products on VitaGene and collect your order at a Pargo pickup point convenient for you. 

How it works:

Simply choose your preferred Pargo pickup point from the options listed on VitaGene’s checkout page.

Once the parcel is on its way, delivery notifications will be sent out via email and sms.  

Remember to bring a copy of your ID/drivers license and Pargo order number when collecting your order.

Estimated transit time:

• Main centre: 1 - 3 working days
• Regional areas: 3 - 5 working days 
• Your parcel will be kept at the pick up point for up to 14 days (includes weekend days).

If you have any questions, email support@vitagene.co.za or contact us at 010 109 8705.

Warehouse Click and Collect (only available in Johannesburg):

With our "Warehouse Click and Collect", you can get your products 2 hours after placing your order, if placed before 14:00 and it's FREE!

Any order placed after 14:00 will be ready for collection next business day at 10:00 am.

Standard Collection Hours:

Monday to Friday: Collections must be done before 5:00 PM.
Weekend Orders: Orders placed on the weekend can only be collected from Eazybranch after 10:00 AM on Monday.

Collection Location (EazyBranch):

EZB Logistics Solutions
Corner Peace and School Street
Ext 15 Westlake Drive
Modderfontein
Johannesburg, 1609

Please use the second entrance when entering the premises.

Contact 011 251 1800 for assistance.

Bring a copy of your ID or invoice when collecting your order.