Shipping and delivery

Free Delivery terms

Vitagene offers free delivery to major centres for orders over R1,000 and if under 5kg in weight.

Deliveries to regional centres, will carry a surcharge - see rates table below.

Free delivery is not available for genetic test kits.

Orders within South Africa

Although we try our best to get your order delivered to you as quickly as possible orders can take from 3-5 working days for economy deliveries depending on the destination. Orders placed on weekends and public holidays will be attended to on the first business day thereafter. You will receive your tracking number via email once the order has been dispatched. We deliver between 9AM and 5:30PM Monday to Friday (excluding public holidays). Kindly check we have the correct address and ensure you are either at home during delivery hours or that you use your work address. Please track your delivery online with the link provided and contact the courier company or Vitagene immediately should be be concerned. Things don't always go to plan!

Please note:

We strive to ensure the stock levels are 100% accurate, however this may not always be possible. Should it happen that any product is out of stock,we will either offer you an equivalent product, notify you how long it will take for new stock to arrive, or provide you with a full refund.

Rates: orders over R1,000 to main centres are free (if under 10kg in weight).

Rates - Main Centres:

Weight Service Level Cost Est. Transit Time
0.00 - 5kg Courier Door to Door Delivery - Economy R90 3 to 5 Working Days
2.01 - 5kg Courier Door to Door Delivery - Economy R110 3 to 5 Working Days
Over 10kg Courier Door to Door Delivery - Economy R160 3 to 5 Working Days

 

Rates - Regional Areas:

Weight Service Level Cost Est. Transit Time

0 - 5kg

R1000 or more

Courier Door to Door Delivery - Economy R90 3 to 5 Working Days

5-10kg 

R1000 or more

Courier Door to Door Delivery - Economy R100 3 to 5 Working Days

Over 10kg 

R1000 or more

Courier Door to Door Delivery - Economy R160 3 to 5 Working Days

0 - 2kg

Under R1000

Courier Door to Door Delivery - Economy R120 3 to 5 Working Days

2.01 - 5kg

Under R1000

Courier Door to Door Delivery - Economy R150 3 to 5 Working Days