Shipping and delivery

Free Delivery terms

VitaGene offers free delivery to major centres for orders over R1,500 and if under 5kg in weight.

Deliveries to regional centres, will carry a surcharge - see rates table below.

Free delivery is not available for genetic test kits.

Orders within South Africa

Although we try our best to get your order delivered to you as quickly as possible orders can take from 2-5 working days for economy deliveries depending on the destination. Orders placed on weekends and public holidays will be attended to on the first business day thereafter. You will receive your tracking number via email once the order has been dispatched. We deliver between 8AM and 5:00PM Monday to Friday (excluding public holidays). Kindly check we have the correct address and ensure you are either at home during delivery hours or that you use your work address. Please track your delivery online with the link provided and contact the courier company or VitaGene immediately should you be concerned. Deliveries don't always go to plan!

Please note:

We strive to ensure the stock levels are 100% accurate, however this may not always be possible. Should it happen that any product is out of stock, we will either offer you an equivalent product, notify you how long it will take for new stock to arrive, or provide you with a full refund.

Warehouse Click and Collect (only available in Johannesburg):

With our "Warehouse Click and Collect", you can get your products within 2 hours of placing your order and it's FREE!

Collection point is at the Eazybranch warehouse reception:

172 Northlands Business Park , Corner Bush Telegraph Spectacular Roads, Northriding, 2169.

Once you've arrived at Northlands Business Park, drive through the boom gates and take the second road to the left.  Eazybranch is the last building on the right-hand side. 

Bring a copy of your ID or invoice when collecting your order. To get in touch with the warehouse, contact 011 251 1800.

Please note latest collection is at 4pm.

Rates: orders over R1,500 to main centres are free (if under 5kg in weight).

Rates - Local (JHB):

Weight Service Level Cost Est. Transit Time
Under 5kg Courier Door to Door Delivery - Economy R110 2 to 3 working days, no delivery on weekends or Public Holidays
Over 5kg Courier Door to Door Delivery - Economy R140 2 to 3 working ways, no delivery on weekends or Public Holidays
Under 5kg Express (orders before 2pm) R130

Next working day, no delivery on weekends or Public Holidays

Over 5kg Express (orders before 2pm) R180 Next working day, no delivery on weekends or Public Holidays

 

Rates - Main Centres:

Weight Service Level Cost Est. Transit Time
Under 5kg Courier Door to Door Delivery - Economy R110 2 to 4 working days, no delivery on weekends or Public Holidays
Over 5kg Courier Door to Door Delivery - Economy R190 2 to 4 working ways, no delivery on weekends or Public Holidays
Under 5kg Express (orders before 2pm) R180
1 to 2 working ways, no delivery on weekends or Public Holidays
Over 5kg Express (orders before 2pm) R250
1 to 2 working ways, no delivery on weekends or Public Holidays

 

Rates - Regional Areas:

Weight Service Level Cost Est. Transit Time

Under 5kg

R1500 or more

Courier Door to Door Delivery - Economy R120 3 to 5 Working Days, no delivery on weekends or Public Holidays

Over 5kg 

R1500 or more

Courier Door to Door Delivery - Economy R190 3 to 5 Working Days, no delivery on weekends or Public Holidays

Under 5kg 

R3000 or more

Courier Door to Door Delivery - Economy R90 3 to 5 Working Days, no delivery on weekends or Public Holidays

Over 5kg 

R3000 or more

Courier Door to Door Delivery - Economy R120 3 to 5 Working Days, no delivery on weekends or Public Holidays