PARGO CLICK AND COLLECT

HOLIDAY CONVENIENCE

Collect your holiday order at your convenience from over 2000 Pargo collection points anywhere in South Africa.

Remember to select the correct option before checking out. We hope this shipping method will offer an accessible solution for you!

SUPPORT YOUR WELLNESS WITH NESTLE

Nutritional Support for a Healthier Lifestyle

OPTIFAST® and NUTREN® Fibre by Nestlé offer effective solutions for weight management and daily nutrition. From delicious shakes to balanced fibre support, discover how Nestlé can help you achieve your health goals. Shop today and take control of your wellness journey!

SUMMER WELLNESS ESSENTIALS

RADIANCE AND ENERGY FOR THE SEASON

Heliocare 360º Body Glow SPF 50+ and Coyne Biomax® Vitamin B Complex Liposomal are the ultimate summer duo. Protect your skin with luxurious sun protection and a golden shimmer, while boosting your energy and supporting vibrant skin from
within.

STAY AHEAD IN KIDNEY HEALTH

PROACTIVE MONITORING WITH M-ALBU-CHECK-1®

Detecting albumin levels in urine has never been easier. With the fast, reliable M-ALBU-CHECK-1® Self-Diagnostic Test, you can take control of your kidney health from the comfort of your home. Early detection means peace of mind and better outcomes for your wellness journey.

VitaGene Specials

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Your feedback means the world to us!

Leave a Google review and you could win a R500 voucher to use towards your next VitaGene order. Leave a product review on our website for a chance to win a R300 voucher each month. Or share a video testimonial, and we’ll send you a free gift as a thank you!

LEAVE A REVIEW

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About VitaGene

VitaGene stocks professional-grade health and skincare products. All our products are researched and recommended by qualified health practitioners.

In addition to all our publicly available product ranges, our online store is used by Healthcare Professionals to dispense prescribed health and skincare products to their patients.

At VitaGene, our customers come first - from providing excellent customer service, to providing expert product advice to healthcare professionals countrywide.

About us

FAQs

How do I make a purchase?

You will be required to register on the website. Then select the products that you wish to purchase. These will accumulate in your shopping cart. Once you are ready to make your purchase, click on "check out" and follow the instructions on screen to proceed with delivery instructions and payment.

Click here to register on VitaGene: https://vitagene.co.za/account/register

Struggling to log into your account?

If you are struggling to log in to your account, please click the “forgot password” link.

A reset password link will be emailed to you.

If you have tried the above steps and are still struggling to log in, please contact the VitaGene support team on 010 1098705 or email support@vitagene.co.za.

Is there a warehouse collect option to pick up my order?

Yes, we have a Click and Collect option available in Johannesburg only.

Click the link below to find out more about the Click and Collect option.

https://vitagene.co.za/pages/click-and-collect

What are the shipping and delivery costs and terms?

Please click the "Shipping and Delivery" for more information on costs. 

We deliver almost anywhere within South Africa using our warehouse’s courier company. Delivery is straight to your door and is trackable, safe and efficient. Delivery prices vary according to area, for instance very remote areas may be slightly more expensive than city areas. You can expect your order in 3 to 5 working days from the day of dispatch.

Pargo Click and Collect and Warehouse Click and Collect are also available on VitaGene. They offer convenient shipping methods for customers wanting to collect orders directly from the warehouse (JHB) or at a selected Pargo pick up point.

Please ensure you have selected the correct shipping method before checking out.

How do I track my order?

Once your order has been placed,  you will receive the first order confirmation WhatsApp message. 

When your order is on its way, you will receive a second shipping confirmation WhatsApp message with the tracking URL. Please follow the link to track your order. 

VitaGene chatbox

When on the VitaGene website (www.vitagene.co.za), click on the Chat icon (bottom right of screen) and scroll down and click Track my order.

Enter your order information (order number or tracking number and email address) and one of our support staff will respond to you.

Email

Once your order is on its way with the couriers, you will receive an email from our warehouse (EazyBranch) with your parcels tracking information. Click the link to track your order. 

If you have any questions or need assistance, please don't hesitate to reach out to our customer care team at support@vitagene.co.za.

What is the right supplement for me?

At VitaGene we stock over 1000 professional grade products and 80 brands. We have added expert information in our conditions section to help you make the right supplement choice suited for your medical and lifestyle needs. 

If you still require assistance on choosing the right supplement for you, please have a look at our Nourish Yourself Well - Nutrient assessment which can be found by clicking this link: 

https://vitagene.co.za/collections/nutrient-assessment

How do I purchase a practitioner only product?

You have to be registered with a practitioner to purchase practitioner only products. 

If you are not registered with a practitioner, we can help you find one using our Find a Practitioner form.

Click this link to Find a Practitioner: https://vitagene.co.za/pages/find-a-heathcare-practitioner

Is it safe to shop online and what are the operating hours?

Yes, it is completely safe to shop using your credit or debit card online , or using the EFT payment facility. All payment methods are PCI-DSS Level 1 Compliant which means they have gone through rigorous testing and certification to ensure information is not prone to attacks or theft.

VitaGene is an online store and is open 24/7. However orders will only be dispatched within working hours, Monday to Friday.

How do my purchases get delivered?

Your purchases will be delivered via courier to your stated delivery address. Deliveries take place during working hours from Monday to Friday, except on Public Holidays. If you are going to be at work during this time, we will happily deliver to your work address, just remember to select that as your delivery address. You will not personally have to receive your order. However there will need to be someone at the delivery address to sign and receive your order.

If there is no one home when delivery takes place, the courier company will phone you to make alternative arrangements. 

Pargo Click and Collect orders are delivered to the nearest Pargo pickup point selected by you when checking out.

What happens if there is a problem with order/products purchased?

We take care in wrapping our products in protective materials to reduce the chance of damage. However, if this does occur, please contact our support team at support@vitagene.co.za and we will address the issue urgently.

Please click the link to view our policy on refunds and returns: https://vitagene.co.za/pages/refunds-and-returns

We certainly understand how important these products are for your health! If there is a delay in receiving your order (outside of normal delivery terms), please contact us urgently on support@vitagene.co.za and we will make sure your products arrive as quickly as possible!