You will be required to register on the website. Then select the products that you wish to purchase. These will accumulate in your shopping cart. Once you are ready to make your purchase, click on "check out" and follow the instructions on screen to proceed with delivery instructions and payment.

Click here to register on VitaGene: https://vitagene.co.za/account/register

If you are struggling to log in to your account, please click the “forgot password” link. A reset password link will be emailed to you.

If you have tried the above steps and are still struggling to log in, please contact the VitaGene support team on 010 1098705 or email support@vitagene.co.za.

Yes, we have a Click and Collect option available in Cape Town and Johannesburg.

Click the link below to find out more about our Click and Collect options.

https://vitagene.co.za/pages/click-and-collect

Please click the "Shipping and Delivery" for more information on costs. 

We deliver almost anywhere within South Africa using our warehouse’s courier company. Delivery is straight to your door and is trackable, safe and efficient. Delivery prices vary according to area, for instance very remote areas may be slightly more expensive than city areas. You can expect your order in 1 to 4 working days from the day of dispatch.

Pargo Click and Collect and Warehouse Click and Collect and Cape Town Click and Collect are also collection options available on VitaGene. They offer convenient methods for customers wanting to collect orders directly from the warehouse (JHB), the Cape Town Boutique VitaGene Shop or a selected Pargo pick up point.

Please ensure you have selected the correct shipping method before checking out.

Once your order has been placed,  you will receive the first order confirmation WhatsApp message. 

When your order is on its way, you will receive a second shipping confirmation WhatsApp message with the tracking URL. Please follow the link to track your order. 

VitaGene chatbox

When on the VitaGene website (www.vitagene.co.za), click on the Chat icon (bottom right of screen) and scroll down and click Track my order.

Enter your order information (order number or tracking number and email address) and one of our support staff will respond to you.

Email

Once your order is on its way with the couriers, you will receive an email from our warehouse (EazyBranch) with your parcels tracking information. Click the link to track your order. 

If you have any questions or need assistance, please don't hesitate to reach out to our customer care team at support@vitagene.co.za.

At VitaGene we stock over 1000 professional grade products and 80 brands. We have added expert information in our conditions section to help you make the right supplement choice suited for your medical and lifestyle needs. 

If you still require assistance on choosing the right supplement for you, please have a look at our Nourish Yourself Well - Nutrient assessment which can be found by clicking this link: 

https://vitagene.co.za/collections/nutrient-assessment

You have to be registered with a practitioner to purchase practitioner only products. 

If you are not registered with a practitioner, we can help you find one using our Find a Practitioner form.

Click this link to Find a Practitioner: https://vitagene.co.za/pages/find-a-heathcare-practitioner

Yes, it is completely safe to shop using your credit or debit card online , or using the EFT payment facility. All payment methods are PCI-DSS Level 1 Compliant which means they have gone through rigorous testing and certification to ensure information is not prone to attacks or theft.

VitaGene is an online store and is open 24/7. However orders will only be dispatched within working hours, Monday to Friday.

Your purchases will be delivered via courier to your stated delivery address. Deliveries take place during working hours from Monday to Friday, except on Public Holidays. If you are going to be at work during this time, we will happily deliver to your work address, just remember to select that as your delivery address. You will not personally have to receive your order. However there will need to be someone at the delivery address to sign and receive your order.

If there is no one home when delivery takes place, the courier company will phone you to make alternative arrangements. 

Pargo Click and Collect orders are delivered to the nearest Pargo pickup point selected by you when checking out.

We take care in wrapping our products in protective materials to reduce the chance of damage. However, if this does occur, please contact our support team at support@vitagene.co.za and we will address the issue urgently.

Please click the link to view our policy on refunds and returns: https://vitagene.co.za/pages/refunds-and-returns

We certainly understand how important these products are for your health! If there is a delay in receiving your order (outside of normal delivery terms), please contact us urgently on support@vitagene.co.za and we will make sure your products arrive as quickly as possible!