Testimonials from our customers

I have been receiving products from VitaGene since its inception and have been very happy with all the products that I have been using. I have been on different products specifically around my health issues and I feel that I have really benefited from each of them.  I suffer from Rheumatoid Arthritis and Samter's Triad. 

I would highly recommend VitaGene products to my friends and family.

Paddy D

We would like to express a huge thank you for making sure our family stays healthy. VitaGene has been such an amazing experience for us; from your friendly and dedicated team, to your easy to use and automated electronic platform, and, most of all, your highly valued guidance in selecting a wide range of professional products to meet all our needs. We are so pleased to have you guiding us through our health journey.

Thomas D

VitaGene stocks a variety of good quality products and I was able to find everything I was looking for in one place. The website was easy to navigate and my package was delivered 2 days later. Will definitely use them again in future.

Jeanine M

VitaGene has changed the way I shop for my supplements. Instead of searching through health shops for the products I require, a phone call or online order provides everything. Vitagene is always well stocked, my order is dispatched within a day and their very efficient courier service gets it to my front door within a day or so. Shanaaz sees to it all, always with a pleasant efficiency.

Robyn K

First time using VitaGene because price was much better compared to other stores. Order was delivered next day without hassles. Will definitely use again in future and recommend.

Emilene S

Placed my order for Oregano Oil tablets. Best service from a company that I have ever received. Instant email to confirm, update the following day and delivery thereafter. Had my product within 48 hours!

Highly recommend using Vitagene. I’ll be back!

Lindie B

Speedy delivery

I ordered my supplements and they arrived two days later, which is fantastic service when you live 2 hours out of Cape Town. Very happy with the service, thank you Vitagene!

Julie T

I was advised by my health coach/dietitian to use this product. I was delighted that VitaGene had stock available. The payment process and delivery went smoothly - thank you for good service delivery!

Anita C

What Healthcare Practitioners are saying

Vitascript and Vitagene have made prescribing supplements to my patients, whether seen physically or virtually, so easy and convenient. The wide range of professional grade products stocked on Vitagene is phenomenal and you can trust the quality of the products selected due to the strict vetting process of the Vitagene team.  I love that you can so easily view and compare ingredients and prices of different products. The website and sign up process is very easy and user friendly. My patients are also thoroughly enjoying the professional, quick and helpful service from the team.

Carly Seager
Registered Dietitian, Johannesburg

VitaScript offers a wide range of high quality nutraceuticals and supplements, delivered straight to my patients door. Delivery is fast and effective, making it especially useful for my patients living in small rural towns or those patients who are unable to get to my practice to purchase supplements.

Dispensing and prescribing DNA tests as well as supplements through VitaScript is so easy and saves me time. Freeing up valuable time to focus on more important things such as patient care. 

Jean is so knowledgeable and always a phone call away to assist with any queries. 

VitaScript delivers exceptional service and comes highly recommended.

Anèl Kirsten
Registered Dietitian, Cape Town

We have been using Vitascript in our practise for a while which as been a very nice value add-on for our clients. Instead of them having to go into a shop and look for supplements and try and choose the correct one, we can prescribe it so they know exactly which one to get and order it at their own convenience. We also don’t have to keep stock of a variety of medication and then run the risk of supplements expiring. We can also still make a bit extra on the supplements sold if we do choose to do so making it very cost effective.
Thank you Vitascript

Estee van Lingen
Registered Dietitian, Johannesburg

Vitascript is amazing!  It is so convenient for clients and practitioners.  I can discuss a product with a client, send them a prescription and done!  No paper, quick and easy.  I find the information on the products very detailed and easy for clients to access.  There is a huge range of products available and I find it comforting to know they are good products that have been "checked out" and are reputable.  The delivery is efficient and quick. I use Vitascript for all recommendations as it is so convenient and efficient.

Sharon Brent
Registered Dietitian, Durban

Since my practice is in a very small Town far away from a City, Vitascript created a way for me to provide an additional service to my clients. The fact that I do not have to make multiple orders to different companies and not having to keep stock in my practice, eliminated a lot of admin and possible financial losses due to stock expired. Delivery at the door of the client is also a great bonus, since this used to be a challenge previously to get products to clients, since a lot of my clients live far away from town on farms. Ordering and delivery always run smoothly and products arrive timely and well packaged.  I love using VitaScript!

Merise Strauss
Registered Dietitian, Kakamas

VitaGene is a pleasure to work with

I am grateful for the amazing practitioner support, helpful staff members, speedy deliverys and monthly reports 

Keep up the wonderful service!

Dr Nadia Gani
Unani-Tibb Practitioner, Pretoria

My clients love ordering via VitaGene... it is so convenient with monthly reminders, they deliver to your door and their customer service is excellent.

Dr Jennifer Brüntrup-Taylor
Medical Doctor, East London

During these times where online shopping has become the priority for most, VitaGene provides me with a platform where I can compare various high-quality nutritional products from the comfort of my office. It is also a ‘one stop shop’ for my patients providing a variety of brands, including highly specialized products for specific nutritional needs. VitaGene provides an easy to order platform with speedy delivery and excellent customer support.

Maryke Gallagher
Registered Dietitian, Cape Town

The service I receive from the VitaGene team is exceptional! The decision to outsource all dispensing has freed up valuable time and staff resources in my practice. Most of all, Jean's assistance with product knowledge has been invaluable. It's a future-proof, human-centred service that I can no longer do without.

James Raaff
Biokineticist, Cape Town

I do keep a lot of my own stock, but I have to say, for patients who can’t get to me, VitaGene is an excellent service.

Dr Vicky Hindmarch
Doctor of Chinese Medicine and Acupuncture, Cape Town

Just wanted to tell you that I am so impressed with VitaGene - you have done such a great job. I don't know what I did before it existed - you have solved a problem we had that we didn't even know we had - and that's the perfect premise for a great business.

Dr Yael Joffe
Registered Dietitian PhD FACN, 3X4 Genetics Founder, USA

About VitaGene

VitaGene stocks professional-grade health and skincare products. All our products are researched and recommended by qualified health practitioners.

In addition to all our publicly available product ranges, our online store is used by Healthcare Professionals to dispense prescribed health and skincare products to their patients.

At VitaGene, our customers come first - from providing excellent customer service, to providing expert product advice to healthcare professionals countrywide.

FAQs

How do I make a purchase?

You will be required to register on the website. Then select the products that you wish to purchase. These will accumulate in your shopping cart. Once you are ready to make your purchase, click on "check out" and follow the instructions on screen to proceed with delivery instructions and payment.

Click here to register on VitaGene: https://vitagene.co.za/account/register

Struggling to log into your account?

If you are struggling to log in to your account, please click the “forgot password” link.

A reset password link will be emailed to you.

If you have tried the above steps and are still struggling to log in, please contact the VitaGene support team on 010 1098705 or email support@vitagene.co.za.

Is there a warehouse collect option to pick up my order?

Yes, we have a Click and Collect option available in Johannesburg only.

Click the link below to find out more about the Click and Collect option.

https://vitagene.co.za/pages/click-and-collect

What are the shipping and delivery costs and terms?

Please click the "Shipping and Delivery" link below for more information on costs. 

https://vitagene.co.za/pages/shipping-and-delivery

We deliver almost anywhere within South Africa using our warehouse’s courier company. Delivery is straight to your door and is trackable, safe and efficient. Delivery prices vary according to area, for instance very remote areas may be slightly more expensive than city areas. You can expect your order in 3 to 5 working days from the day of dispatch.

How do I track my order?

Once your order has been placed,  you will receive the first order confirmation WhatsApp message. 

When your order is on its way, you will receive a second shipping confirmation WhatsApp message with the tracking URL. Please follow the link to track your order. 

VitaGene chatbox

When on the VitaGene website (www.vitagene.co.za), click on the Chat icon (bottom right of screen) and scroll down and click Track my order.

Enter your order information (order number or tracking number and email address) and one of our support staff will respond to you.

Email

Once your order is on its way with the couriers, you will receive an email from our warehouse (EazyBranch) with your parcels tracking information. Click the link to track your order. 

If you have any questions or need assistance, please don't hesitate to reach out to our customer care team at support@vitagene.co.za.

What is the right supplement for me?

At VitaGene we stock over 1000 professional grade products and 70 brands. We have added expert information in our conditions section to help you make the right supplement choice suited for your medical and lifestyle needs. 

If you still require assistance on choosing the right supplement for you, please have a look at our Nourish Yourself Well - Nutrient assessment which can be found by clicking this link: 

https://vitagene.co.za/collections/nutrient-assessment

How do I purchase a practitioner only product?

You have to be registered with a practitioner to purchase practitioner only products. 

If you are not registered with a practitioner, we can help you find one using our Find a Practitioner form.

Click this link to Find a Practitioner: https://vitagene.co.za/pages/find-a-heathcare-practitioner

Is it safe to shop online and what are the operating hours?

Yes, it is completely safe to shop using your credit or debit card online , or using the EFT payment facility. All payment methods are PCI-DSS Level 1 Compliant which means they have gone through rigorous testing and certification to ensure information is not prone to attacks or theft.

VitaGene is an online store and is open 24/7. However orders will only be dispatched within working hours, Monday to Friday.

How do my purchases get delivered?

Your purchases will be delivered via courier to your stated delivery address. Deliveries take place during working hours from Monday to Friday, except on Public Holidays. If you are going to be at work during this time, we will happily deliver to your work address, just remember to select that as your delivery address. You will not personally have to receive your order. However there will need to be someone at the delivery address to sign and receive your order.

If there is no one home when delivery takes place, the courier company will phone you to make alternative arrangements. 

What happens if there is a problem with order/products purchased?

We take care in wrapping our products in protective materials to reduce the chance of damage. However, if this does occur, please contact our support team at support@vitagene.co.za and we will address the issue urgently.

Please click the link to view our policy on refunds and returns: https://vitagene.co.za/pages/refunds-and-returns

We certainly understand how important these products are for your health! If there is a delay in receiving your order (outside of normal delivery terms), please contact us urgently on support@vitagene.co.za and we will make sure your products arrive as quickly as possible!