Refunds and returns

Returns


We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our returns policy below.


Due to the nature of our products, our refunds and returns policy lasts 7 days from receipt of your products. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return and refund, your item must be unused and returned in the same condition that you received it. This includes keeping any hygiene seals in place. You will lose your right to a refund if you unseal a product. Due to the nature of the products, certain items are non-returnable and non-refundable. Please contact our support team at support@vitagene.co.za should you wish to enquire as to whether your item may be refunded.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.


If your return is the result of a shipping error on our end, we will refund the entire purchase amount and return shipping costs. However, we are not responsible for re-shipments, specifically if you type in an incorrect address online or if you enter a P.O. Box.
To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)


Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If this is the case, please send us an email at support@vitagene.co.za with details of the defect/damage immediately so that we can rectify the situation as soon as possible. Please can we ask you to take a photo of the damaged item in order for us to improve the way we package and transport our products. We will not be able to replace defective or damaged items if we are not notified of the defect or damage within 7 days of you receiving your order.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.